Refund Policy
Refund eligibility for credits, subscriptions, and API balance
Effective date: October 31, 2026. This policy covers paid API balance top-ups, one-time website credits, and recurring website subscriptions purchased from FreeAIOCR.com. Mandatory consumer rights and payment-provider rules prevail where applicable.
1. Standard refund eligibility
| Product | Conditions for an ordinary refund | If approved |
|---|---|---|
| Developer API top-up | Request within 30 calendar days after payment; the balance allocated to that purchase must be entirely unused | Full amount actually paid returned to the original payment method; that purchase's API balance is revoked |
| One-time website credits | Request within 30 calendar days after payment; none of that purchase's credits may have been consumed | Full amount actually paid returned to the original payment method; that credit grant is revoked |
| Subscription | The current paid billing period must not have expired; request within 30 calendar days after that period's payment; none of that period's credits may have been consumed | Full amount actually paid for that period returned; that period's credits are revoked and future renewal is stopped |
Eligibility is assessed per purchase or paid subscription period, not simply from your account's combined balance. A successful, charged OCR or API request counts as use of the credits allocated to its purchase. Reservations released after failed requests do not count as consumption. We must allow in-progress requests to settle before deciding eligibility.
Meeting the unused-credit condition alone does not guarantee approval: the request must also meet the timing, payment-status, ownership, and fraud-review checks.
2. What is not ordinarily refundable
- Credits or API balance already consumed by successful billable requests
- Purchases outside the applicable 30-day window, or expired subscription periods
- A partial unused balance remaining after any billable use of the same purchase; we do not offer an ordinary "refund the remaining balance" option
- Promotional or gifted credits, which have no cash refund value
We separately review duplicate charges, non-delivery, service failures, unauthorized payments, chargebacks, and refunds required by applicable law. These cases are not automatically denied under the ordinary conditions.
3. Subscription cancellation is different
You may cancel renewal through the available account billing controls or by contacting us. Canceling future renewal does not itself provide a refund and generally preserves previously paid entitlements until the end of the paid period. An approved refund for the current paid period, by contrast, revokes its credits and stops further renewal.
4. Request and review
Email contact@freeaiocr.com with your account email, payment reference, product or billing period, payment date, and reason. Do not include full payment-card details or OCR documents. We verify the payment, attributable usage, outstanding reservations, earlier refunds, and suspected misuse before deciding. This is a manual review process, not an automatic self-service refund. We do not promise a fixed approval or settlement time; payment-provider and bank processing times vary.
5. Approved refunds, disputes, and legal rights
Approved refunds are normally processed back to the original payment method. The associated website credit grant, subscription allocation, or API balance is reversed; a refund does not erase usage or accounting records that must be retained. A chargeback or other reversal may also trigger account safeguards pending review. Only amounts actually paid may be refunded; promotional allocations have no monetary value.
Nothing in this policy excludes mandatory cancellation, refund, or consumer-protection rights. We may update this policy prospectively; existing purchases remain subject to applicable promises made when they were purchased.
Questions? Contact us or see the Terms of Service.